Contact Us

Do you have any question?

Our customer service team can help answer your questions.
Call: (801) 731-6051
Email: support@traceminerals.com or fill out the form with your name, email and message.

Our business hours are Monday – Friday, 9:00am – 5:00pm MST.

The Office and Customer Service will be out from Thursday 12/21 at 5:00 p.m. MST until Tuesday 12/26 at 9:00 a.m. MST.

Amazon Damages and Returns

If requesting a replacement, we require the following:

  • Copy of the Amazon
    invoice including the order #
  • Sold by xxx
  • Shipping address
  • The lot# and exp date of the product received
  • Description of the issue.

If requesting a refund, we require the same copy of the
Amazon invoice including the order # and ‘Sold by:’ as well as the reason for
refund.

Please reference the below image for example: